Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us directly, such as your name, email address, phone number, and payment information.

1.2 Usage Data

We may collect information about your use of the Service, such as IP address, browser type, operating system, access times, pages viewed, and the page you visited before navigating to our Service.

1.3 Call Data

We collect and store call data, including call recordings, transcriptions, and metadata such as call duration, participants, and call outcome. Recording, transcriptions, and evaluations are optional, but we need to stream data temporarily and store all call audio streams and transcripts for up to a few minutes to provide the services (speech-to-text, LLM, text-to-speech).

2. How We Use Your Information

2.1 To Provide and Maintain Our Service

We use your information to operate, maintain, and provide you with the features and functionality of the Service.

2.2 To Improve Our Service

We use usage data and call data to understand and analyze how you use the Service and to improve and enhance our Service.

2.3 To Communicate with You

We may use your information to communicate with you, such as sending you updates, security alerts, and support messages.

2.4 For Legal and Security Purposes

We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

3.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer service. Subscription and payments are handled via Stripe (Stripe, Inc.).

3.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

3.4 Third Parties

We use third-party services depending on the features and configurations you use. These third parties include:

• ElevenLabs - Eleven Labs Inc.
• OpenAI - OpenAI Ireland Ltd., OpenAI, L.L.C.
• Twilio - Twilio Inc., Twilio Ireland Limited
• GCP (Google Cloud Platform) - Google LLC
• AWS (Amazon Web Services) - Amazon Web Services, Inc.
• Hetzner - Hetzner Online GmbH
• DigitalOcean - DigitalOcean, LLC

4. Security of Your Information

We take reasonable measures to protect the information we collect from or about you from unauthorized access, use, alteration, or destruction.

5. Your Choices

5.1 Access and Update Your Information

You may access, update, or correct your personal information by logging into your account or contacting us directly.

5.2 Opt-Out of Communications

You may opt-out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly.

5.3 Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

7. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our files as soon as possible.

8. Compliance with GDPR, CCPA, and UK GDPR

We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the UK GDPR. You have the right to access, correct, delete, and restrict the processing of your personal information. You also have the right to data portability and to object to the processing of your personal information under certain circumstances. To exercise these rights, please contact us at support@cognitivecalls.com.

9. Call Data Processing

We use in-house technologies and on-premise services to process data during ASR/VAD and speech-to-text, ensuring that data is not transferred to third parties. For cloud LLM services, we partner with third parties, while also offering our own on-premise LLMs that involve data collection and storage without transferring it externally. We may forward data to other cloud services specifically for text-to-speech functionalities.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Artificial Platforms Inc.
8 The Green, Ste R
Dover, DE 19901
privacy@cognitivecalls.com
+1 628 225 3757